Purpose

To provide excellent customer service to those we encounter internally and externally to ensure longevity in the community we serve, as our customers' satisfaction is a true measure of our success.

Values

Respect

Treat our customers and co-workers with courtesy and dignity. Practice empathy and good listening skills.

Accountability

Take responsibility for customers' accounts as we view them. Be receptive to feedback. Arrive to work on time, stay true to break schedules and communicating when we are not able to do so.

Teamwork

Be available to assist co-workers and other departments as needed to better serve our customers. If a mistake is made, take ownership, all departments are on the same team.

Initiative

Take steps to expand knowledge by additional training or asking questions. Take care of the customer by anticipating needs and going above and beyond expectations.

Vision

By implementing these values, we will create a more positive and rewarding work environment resulting in increased customer and employee satisfaction.

Waste Connections Environmental Policy